Frequently Asked Questions
Lexkeep is a secure document management system and case management platform built for legal workflows. This FAQ covers encryption and E2EE, audit trails and chain of custody, blockchain anchoring for data integrity, compliance, optional eIDAS qualified timestamping, and more. If you have a specific requirement, contact us for a tailored answer.
Where is Lexkeep hosted?
Lexkeep is hosted in secure EU-based cloud infrastructure by default, with EU data residency for customer content unless otherwise agreed under an Enterprise arrangement.
Is Lexkeep GDPR compliant for EU law firms?
Lexkeep is designed to support GDPR compliance through EU hosting, encryption, access controls, audit trails, and a Data Processing Addendum (DPA). Your firm remains responsible for configuring the service and using it in a GDPR-compliant way.
Does Lexkeep sign a Data Processing Agreement (DPA)?
Yes. Lexkeep provides a DPA for business customers to meet GDPR Article 28 requirements where Lexkeep acts as a processor of customer personal data.
Does Lexkeep transfer customer data outside the EEA?
By default, Lexkeep stores customer content in EU-based infrastructure. Some service providers (e.g., support or billing tools) may process limited data; details are described in Lexkeep’s DPA and sub-processor list.
Can we restrict access by location or enforce MFA?
Lexkeep supports strong access controls and can enforce security measures such as MFA and role-based permissions. Enterprise customers can request additional controls depending on plan and configuration.
What is the difference between blockchain timestamping and an eIDAS Qualified Electronic Time Stamp?
Blockchain timestamping anchors a file fingerprint on a public blockchain to provide tamper-evident proof of integrity and timing. An eIDAS Qualified Electronic Time Stamp is issued by a Qualified Trust Service Provider (QTSP) and may be required for specific regulated workflows.
When should an EU law firm use eIDAS qualified timestamps?
Use eIDAS qualified timestamps when a matter, regulator, or counterparty requires a QTSP-issued timestamp under eIDAS, or when you want a formal qualified trust service alongside cryptographic integrity controls.
Can Lexkeep provide both blockchain anchoring and eIDAS qualified timestamps?
Yes. Lexkeep can anchor cryptographic hashes on Ethereum and also support eIDAS Qualified Electronic Time Stamps as an optional add-on via API integration with a QTSP.
Can we invite clients, co-counsel, and experts securely?
Yes. You can collaborate within cohorts and control permissions by role. For sensitive matters, optional end-to-end encryption (E2EE) can be used to ensure only authorised recipients can decrypt content.
Does Lexkeep support external sharing without giving full platform access?
Yes. Lexkeep supports controlled sharing workflows, including secure links for external recipients where appropriate, with auditability and permission controls.
How does Lexkeep help with e-discovery readiness?
Lexkeep supports defensible recordkeeping through structured matter workspaces, audit trails, integrity verification, retention controls, and exportable evidence records.
Does Lexkeep support end-to-end encryption (E2EE) for privileged material?
Yes. With E2EE enabled, files are encrypted on the user’s device before upload, and Lexkeep cannot access the plaintext contents.
What happens if a user forgets their password (E2EE)?
Only files encrypted with end‑to‑end encryption (E2EE) are affected. If the user changes their password while they still know the current (old) password: existing E2EE files remain accessible (the encryption can be re-unlocked/re-wrapped during the change). If the user loses the previous password and must reset without it: previously encrypted E2EE files may become permanently inaccessible, because Lexkeep cannot decrypt them without the original password-derived key. Non‑E2EE files: remain accessible after a password reset.
Can Lexkeep help prove integrity for audio and video evidence?
Yes. Lexkeep supports storing and verifying large media files. Any alteration to a recording changes its hash, making tampering detectable.
Does Lexkeep store documents on the blockchain?
No. Lexkeep stores files in encrypted cloud storage. Only cryptographic fingerprints (hashes) are anchored on-chain for integrity and timing proof.
More FAQs can be found on our FAQs page.